FAQ - Frequently Asked Questions
Frequently Asked Questions
Have questions? We have answers! If you don't find what you're looking for, feel free to contact us at info@custom2goprint.com.
🛍️ Orders
How do I place an order?
Simply browse our catalog, select your preferred product, choose your size and color, and click Add to Cart. Follow the checkout steps to complete your purchase.
Can I change or cancel my order after placing it?
Orders are sent to production quickly. Please contact us at info@custom2goprint.com within 24 hours of placing your order if you need to make changes. After that, we may not be able to modify or cancel it.
Will I receive an order confirmation?
Yes! You will receive an email confirmation as soon as your order is placed. Please check your spam folder if you don't see it.
🚚 Shipping
Where do you ship to?
We ship throughout the United States. International shipping may be available — contact us for details.
How long does shipping take?
Since our products are made to order, please allow:
- Production time: 3–7 business days
- Shipping time: 3–5 business days (standard)
- Total estimated delivery: 7–14 business days
How can I track my order?
Once your order ships, you will receive a tracking number by email. You can use it to track your package directly with the carrier.
👕 Products
How do I choose the right size?
Each product page includes a size guide. We recommend checking it before ordering, as sizes may vary by brand and style.
Will the colors look exactly like on screen?
Colors may vary slightly due to screen settings and the printing process. We strive for accuracy but cannot guarantee an exact match.
Are your shirts high quality?
Yes! We use premium Comfort Colors® and Gildan fabrics, known for their softness, durability, and vibrant print quality.
🔄 Returns & Refunds
What is your return policy?
Please visit our Return & Refund Policy page for full details. In summary, we accept returns for defective or incorrect items within 30 days.
What if I received a wrong or defective item?
We're so sorry! Please email us at info@custom2goprint.com with your order number and a photo of the issue and we'll make it right as quickly as possible.
👔 Custom Business Shirts
Can I order custom shirts for my business?
Yes! We offer bulk custom shirt orders starting at 5 shirts. Visit our Custom Business Shirt page or contact us at info@custom2goprint.com for more details.
📩 Still have questions?
We'd love to hear from you! Reach us at info@custom2goprint.com and we'll get back to you within 1–2 business days.