Refund policy
Return & Refund Policy
At Custom 2GO, each product is made to order especially for you. Because our products are created after an order is placed, we do not accept general returns or exchanges for change of mind, incorrect size selection, or color preference.
Damaged, Defective, or Incorrect Items
We offer a 30-day defect guarantee.
Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery at info@custom2goprint.com.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the product and the problem
After reviewing the information, we will make it right with an appropriate replacement or refund. You do not need to return the item unless we specifically request it.
Size and Color Selection
Customers are responsible for reviewing the product description and size chart before placing an order.
Because every product is made to order, we cannot offer returns or exchanges when the incorrect size or color was selected during checkout.
Colors may appear slightly different depending on screen settings, garment-dye variations, and the production process. Small variations that do not affect the quality or usability of the product are not considered defects.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order.
Changes and cancellations cannot be guaranteed once the order has entered production. After production begins, the order can no longer be canceled or modified.
Refunds
If a refund is approved, it will be issued to the original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.
Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
Orders that cannot be delivered because of an incorrect or incomplete address are not eligible for a refund or free replacement. Additional charges may apply if the order needs to be reproduced and shipped again.
Contact Us
For questions about an order or product issue, contact us at:
This policy does not limit any rights available to customers under applicable law.